FAQ
Fast Auto Glass Repair
FREQUENTLY ASKED QUESTIONS
FIXMYGLASS.COM  uses only Factory Authorized Replacement Windshields.This insures a perfect fit and finish, to restore your vehicle to factory specifications. Remember, a  broken windshield is not only an annoyance but a dangerous situation if not repaired or replaced promptly and professionally.
As an educated consumer, you'll want to do everything you can to insure your auto glass is replaced using the proper procedures and that the company doing the work is registered, licensed and insured.

What kind of vehicles do you offer auto glass service?

In addition to autos, FIXMYGLASS.COM  auto glass also service the following vehicle types: SUV, Van, Truck, Tractor, Semi, and RV's - Motor Homes.
When are you available?
You can contact the auto glass experts at FIXMYGLASS.COM 
24 hours a day, 365 days a year to answer your questions, assist you with the insurance claim process, and schedule your auto glass repair or replacement service. Just call us at 1-800-5 BROKEN (1-800-527-6536); our trained service team is here to help you.

How fast can I get my Auto Glass repaired or replaced?
We know you have a busy schedule. FIXMYGLASS.COM provides same or next day mobile service to your location. Our expert technicians will come to your home or office to service your vehicle at a time and place convenient for you.

What areas do you service?
FIXMYGLASS.COM provides free mobile service Auto Glass replacement throughout Fairfield County CT and Putnam County NY as well as the Sussex County DE area Click here for our service area

How long does a Windshield Replacement take?
The average replacement takes about an hour to complete, though we highly recommend that you wait 2-3 hours after the installation (depending on weather conditions) before you drive your vehicle. This will allow plenty of time for the urethane seal to cure. Your technician can give you a more precise time based on weather conditions and the materials he used.

Do you use High Quality glass and materials?
Yes! The glass that we install will be the same color and quality that is currently in your vehicle, it is manufactured to your vehicle’s specifications for proper form, fit and function. In addition, all products and procedures implemented by our technicians meet or exceed federal safety standards. We endorse and train our technicians to Auto Glass Replacement Standard (AGRSS). Trust the auto glass experts at FIXMYGLASS.COM to get you back on the road safely and quickly. We use Safelite auto glass.

Can you replace glass other than a windshield? On my SUV?
Yes! FIXMYGLASS.COM can replace all of the factory installed glass in any type of vehicle, including the glass in your doors, back, sides and quarters, as well as most sunroof glasses. Van glass? We replace it. Truck glass? We replace it. Sport Utility Vehicle glass? We replace it.

Do I need to be there while you replace my glass?
No. You just need to have your vehicle unlocked when out auto glass technicians arrive.

What sort of Guarantee do you offer?
Our auto glass replacements come with a lifetime leak-proof guarantee FIXMYGLASS.COM  guarantees our workmanship and products against leakage for the duration of your ownership of your vehicle.
INSURANCE QUESTIONS
Do I need to contact my agent or insurance company before I schedule an appointment?
No. We can schedule your appointment, verify your insurance coverage, help you file a claim, handle all of the paperwork and direct bill your insurance company for you.

Will filing an auto glass claim count against my insurance policy?
Auto glass is usually covered under the comprehensive portion of your insurance policy, not the collision portion. In most instances, insurance companies will not count auto glass damage as a claim on your policy and your premiums will not increase.

What if my deductible is the same or more than the cost of the auto glass service?
You will only be responsible to pay the amount of your deductible. Your insurance company will be billed for the remaining cost of the service.

I already have a claim/referral number, now what do I do?
We will gladly accept your existing claim or referral number because we connect electronically with ALL of the national auto glass networks that process glass claims for insurance companies throughout the country. This electronic process ensures that we have all of the claim information and the pricing structure that your insurance company requires in order for your claim to be processed.

Why should I use FIXMYGLASS.COM ? My insurance company did not give me your name.
FIXMYGLASS.COM is an approved shop for auto glass repair and replacement by all Insurance companies nationwide. Sometimes this fact is not clear because you may be given the name of a different “preferred” shop by the claim processing network that you are on the phone with at the time you file your claim. The network has a list of several “preferred” shops (FIXMYGLASS.COM being one of them) in your area and the name of one or two of the shops on the list are given out on a rotating basis. 

The fact that you are given the number to a particular shop does not mean that your insurance company feels that the shop does better work than any other shop in the area, it simply means that the shop’s name has been rotated to the top of the list.

It is your choice which company you would like to have repair you vehicle. At FIXMYGLASS.COM  our goal is to be your first choice for quality auto repair and replacement solutions.
Share by: